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1.
Provide honest, complete information to those providing medical
care.
2. Know the benefits and
exclusions of your health insurance coverage.
3. Know how to access
services in routine, urgent and emergency situations.
4. Present your ID card
before receiving service, as well as any insurance card you may
have been provided that is in effect.
5. Consult your Primary
Care Provider (PCP) for direction of care before receiving care
(unless in a life-threatening situation) .
6. Keep scheduled
appointments and notify the provider’s office promptly if you
are delayed or cannot keep an appointment (Charges may be
incurred for missed appointments that are not canceled 24 hours
in advance. .
7. Establish an ongoing
rapport with your Primary Care Provider (PCP) and behave in a
manner that supports the care provided to others and the general
function of the facility.
8. Ask questions and seek
clarification to understand your health problems and participate
in mutually agreed upon treatment goals.
9. Follow the advice of
your Primary Care Provider (PCP) and consider the likely
consequences when you refuse to comply.
10. Know what medications
you are taking, why you are taking them and how to take them.
11. Notify your provider
of changes in address, phone number and insurance information in
a timely manner.
12. Payment of all
services or non covered services and applicable co-payments at
the time service is provided.
13. Make us aware of any
concerns you have regarding the care you were provided by
calling Customer Relations at (951) 697-5477.
14. Supply information
that the clinic and its practitioners and providers need in
order to provide care.
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