See Also

Provider Resources

In an ongoing effort to provide quality customer service to our providers, Riverside Medical Clinic (RMC) is pleased to provide you with access to our new website called “RMC Connect”. Providers and designated site administrators may be able to access patient information such as notes, radiology, lab results, medications, surgical history, current diagnoses, as well as communicate with other providers and place orders directly into our EHR. Support staff can request follow-up visits on a referral and check the status of referral requests and processed claims.

Access RMC Connect

RMC Connect is easily accessible at the following link: RMC Connect.

Don’t have a provider account and password? You can request one from your Site Administrator. If you don’t have a Site Administrator, or are setting up your organization for the first time, you can request an account here. Once your form has been received, Riverside Medical Clinic will provide a username and password so you can access the portal for your organization. For more information on the site administrator role and the process for managing your organization in RMC Connect, please review this training document.

Utilization Management Questions and Concerns

a. If you have questions or concerns regarding Utilization Management (UM) during normal business hours (8:30am – 5:30pm), please contact a UM Team Member to assist you at 800-700-6646 (collect calls are accepted).

b. If you would like to discuss a review determination with an Attending Physician and/or Healthcare Professional Reviewer, please contact 951-782-3076 or 800-700-6646.

c. Standing referrals are available when a members condition or disease involves a complicated treatment regimen that involves ongoing monitoring to ensure adherence. It also applies to members who are currently being treated for an acute or serious chronic condition for up to ninety (90) days or high-risk pregnancy.

Contracted Provider Reimbursement Information

Disclaimer: By clicking any of the following links, you will be leaving Riverside Medical Clinic’s website and be re-directed to Noridian Medicare. Although RMC believes this site will be beneficial for you when inquiring on the Medicare Fee schedule, when reviewing the various Medicare Billing guides and resource material, RMC does not take responsibility for the accuracy of its contents or the information contained on this website. You will have access to the following information.

Main Medicare Web Site

Medicare Fee Schedule

Centers for Medicare and Medicaid Services (CMS)

Instructions for looking up Provider Fee Schedule

In accordance with your Provider Services Agreement, you will be reimbursed at a percentage of the current Medicare Allowable for your geographic location. All claims are processed in accordance with State and Federal regulations.

You may also contact one of our customer service representatives at (951) 782-3060 and they will be happy to walk you through the process.

Provider Disputes/Appeals

The goal of Riverside Medical Clinic (RMC) is to provide our contracted providers, physicians, and other affiliated groups with the information needed to assist them with the Provider Dispute Resolution Process in accordance with Title 28 CCR Section 1300.71, or AB1455. Should you disagree with a decision made by RMC regarding the payment or denial of a claim, or RMC’s request for reimbursement of an overpayment, please go to one of the following links for direction:

How To File a Provider Dispute

General Claim Requirements Updates

Provider Dispute Forms

Claims Re-submission Form
Only to be used for submitting previously requested documentation.

National Provider Identification (NPI) Fax Form 
This form is to be used when the provider has not supplied RMC with their NPI number. Please fill this form out and fax back to our contracting department at the number listed on the form.

UHC Commercial Requirement

Waiver of Liability Statement

If you are a contracted provider of Riverside Medical Clinic, you may request to access your claims information by faxing the form below to: (951) 274-0321.

CMS Fraud, Waste and Abuse Training (Required Annually)

Health Industry Collaboration Effort, Inc (ICE) has provided a Fraud, Waste, and Abuse training module with instructions on their website, along with other helpful documents. Please click here to be redirected to this page.

Click here for Medicare parts C & D Fraud, Waste and Abuse Training and General Compliance Training.

You may also contact one of our customer service representatives at (951) 782-5175 and they will be happy to walk you through the process.