It’s that time of year when we begin to gather important feedback from our patients on your experience with Riverside Medical Clinic and how we can work to serve you better. We believe you deserve the best care, attention and service, and the CAHPS Survey captures those results to keep us continually striving for excellence.
CAHPS, otherwise known as the Consumer Assessment of Healthcare Providers and Systems Survey, is a questionnaire that asks consumers and patients to share their experiences with healthcare services in various settings. The CAHPS Survey is considered the national standard for measuring and reporting information on patients’ experiences with their chosen health plans, hospitals and providers alike.
The results from the CAHPS Survey help us to highlight our strengths as a clinic, as well as identify areas of improvement for our patients. It’s our own personalized report card that serves as a great tool to track our progress and to ensure we adhere to the utmost quality assurance. These scores directly translate to a better understanding of our patient’s needs, which are then reflected in the treatment plans and advice offered during your doctor visit.
The CAHPS Survey is administered during the spring months between February and May, and is overseen by the Agency for Healthcare and Research Quality (AHRQ). An array of methods can be used to conduct the survey in order to accommodate the needs of our patients. It can be done in person, over the phone or on the web. Both adults and children can participate, and for children aged 17 or younger, his or her parents can complete the survey on their behalf. Generally, the survey is for any patient who has visited RMC, whether scheduled or unscheduled, within the last six months.
AHRQ determines the core questions of the survey each year, and they typically include questions such as:
-When you needed care right away, how often did you get care as soon as you needed it?
-How often did you get an appointment for a check-up or routine care as soon as you needed it?
-How often was it easy to get the care, tests, or treatment you needed?
-How often did you get an appointment to see a specialist as soon as you needed to?
-How often did your personal doctor seem informed and up-to-date about the care you got from other doctors or other health providers?
-How would you rate your personal doctor?
-How would you rate the specialist you see most often?
-How would you rate all your health care in the last 6 months?
As always, Riverside Medical Clinic is happy to answer any questions you may have during your next visit. You can also visit AHRQ’s website at www.ahrq.gov/cahps. We truly appreciate your participation in helping us to provide exceptional quality service!
© 2011-2024 Riverside Medical Clinic. All Rights Reserved.
We've made it easy to pay your bill online. You can sign into your My Healthy Connection secure site to make a payment, or go to our web payment portal to pay your bill. For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your insurance ID card or call (951) 683-6370.
Call our billing department at (951) 782-3050.
Riverside Medical Clinic’s Temescal Valley location has internal medicine practice practitioners, and other specialists
Our physicians see patients Monday-Friday. Our patients will be happy to know we have Urgent Care available as well.
Free ample parking with handicapped spots available for our patients and visitors.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or call (951) 683-6370.
We are located at:
21634 Retreat Parkway Temescal Valley, CA 92883 |
8:30am - 5:30pm | (951) 683-6370 |
Urgent Care 21634 Retreat Parkway |
7 Days a Week 12:00pm - 8:00pm | (951) 493-6852 |
Imaging |
Mon - Fri 8:00am - 8:00pm Sat-Sun 12:00pm - 8:00pm | |
Laboratory |
Mon - Fri 7:00am-6:00pm & Sat 7:00am-12:00pm | (951) 493-6820 |
Radiology |
Mon - Fri 8:00am - 5:30pm | (951) 493-6909 |
Occupational Medicine |
Mon - Fri 8:00am - 5:00pm | (951) 493-6929 |
After Hours 5:00pm-9:00pm | ||
Sat & Sun 12:00pm-8:00pm | ||
Call Center |
Mon - Fri 7:30am - 7:30pm | (951) 683-6370 |
Riverside Medical Clinic’s Mission Grove location was opened to provide a more intimate setting to receive healthcare. A handful of physicians in a well-designed clinical setting provide our patients a relaxed atmosphere as they visit their physician. Patients who see their primary care physician at the Mission Grove office have direct access to all of the specialists at our other locations throughout the Inland Empire.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or call (951) 683-6370.
We are located at:
19314 Jesse Lane Suite 100 Riverside, CA 92508 |
8:30am - 5:30pm | (951) 683-6370 |
Pediatrics |
Mon-Fri 8:30am - 5:30pm | (951) 782-3640 |
Laboratory |
Mon-Fri 8:30am - 1:00pm | (951) 776-4518 |
Adult Medicine |
Mon-Fri 8:30am - 5:30pm | (951) 321-6539 |
Urology |
Mon-Fri 8:30am - 5:30pm | (951) 776-4503 |
Riverside Medical Clinic’s Jurupa Valley has physicians available Monday–Friday to assist patients looking for physicians from Family Practice to Radiology.
With multiple locations throughout the Inland Empire it makes the transition to a specialist convenient, should the need arise. Our physicians see patients Monday–Friday.
Ample parking is available with plenty of handicapped spots for our patients and visitors.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or (951) 683-6370.
We are located at:
6250 Clay St. Riverside, CA 92509 |
8:30am - 5:30pm | (951) 683-6370 |
Pediatrics |
Mon-Fri 8:30 am - 5:30 pm | (951) 360-5260 |
Laboratory |
Mon-Fri 8:30am - 5:30pm | (951) 360-5280 |
Radiology |
Mon-Fri 8:30am - 5:30pm | (951) 360-5280 |
For Aviation Physicals please call (951) 360-5215 for available dates and times. |
At our Eastvale clinic, we have primary care providers for adults and children who are supported by a caring staff. Additionally, we have lab and imaging services. And when you need a specialist, you are as close as any of our other locations throughout the Inland Empire.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or call (951) 683-6370.
We are located at:
12742 Limonite Ave. Eastvale, CA 92880 |
8:30am - 5:30pm | (951) 683-6370 |
Adult Medicine |
Mon-Fri 8:30am-5:30pm | |
Pediatrics |
Mon-Fri 8:30am-5:30pm | |
Endocrinology |
Mon-Fri 8:30am-5:30pm (Out of Office Every Other Friday) | |
Imaging |
Mon-Fri 8:30am-5:30pm | |
Lab Services |
Mon-Fri 8:30am-5:30pm | (951) 739-2727 |
Occupational Medicine |
Mon-Fri 8:30am-5:00pm | (951) 739-2746 |
After Hours: Temporarily Closed | ||
Sat & Sun: Temporarily Closed |
Riverside Medical Clinic’s Moreno Valley campus is in the Canyon Springs/Moreno Valley area. We have physicians specializing in Pediatrics to Internal Medicine.
Our Moreno Valley campus has advanced imaging and lab capabilities. Our physicians are available to see patients Monday-Friday, Urgent Care is open 7 days a week.
There is ample parking available with plenty of handicapped spots for patients and visitors.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or call (951) 683-6370.
We are located at:
6405 Day St. Riverside, CA 92507 |
8:30am - 5:30pm | (951) 683-6370 |
Urgent Care |
Mon-Fri 8:00am - 9:00pm Sat & Sun 9:00am - 9:00pm |
(951) 697-5453 |
Laboratory |
Mon-Fri 7:00am-6:00pm | (951) 697-5667 |
Pharmacy |
Temporary Hours Mon-Fri 10:00am-3:00pm Sat 9:00am - 1:00pm | (951) 697-5657 |
Occupational Medicine |
Mon-Fri 8:00am-5:00pm | |
Weekday After Hours: 5:00pm–9:00pm | ||
Sat & Sun 9:00am–9:00pm | ||
Imaging |
Mon-Fri 8:00am - 5:00pm | |
Sat & Sun 10:00am - 9:00pm |
Riverside Medical Clinic’s Brockton location is located in the heart of Riverside. In addition to having some of the area’s leading pediatricians, obstetricians and internists, this campus has about any specialist one might need.
The Brockton campus also offers urgent care, the most advanced imaging capabilities in the Inland Empire and comprehensive lab services. A complete vision center is onsite as well. Additionally, this campus has our Surgery Center, health and fitness classrooms, administrative offices and our human resources department.
The Brockton Campus has ample parking with many handicapped spots available. There is also public transportation near the main entrance. This location has doctors and specialists available Monday-Friday with Urgent Care open 7 days a week.
For hearing impaired services – TTY 711. To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your Insurance ID card or call (951) 683-6370.
We are located at:
7117 Brockton Ave. Riverside, CA 92506 |
8:30am - 5:30pm | (951) 683-6370 |
Urgent Care 7117 Brockton Ave. Riverside, CA 92506 |
Mon-Fri 8:00am - 9:00pm Sat & Sun 9:00am - 9:00pm |
(951) 782-3789 |
Laboratory |
Mon-Fri 7:00am – 6:00pm Sat 7:00am – 12:00pm |
(951) 782-3637 |
Pharmacy |
Mon-Fri 8:30am-5:30pm | (951) 782-3653 |
Occupational Medicine |
Mon–Fri 8:00am – 5:00pm | (951) 782-3707 |
Weekday After hours: Mon–Fri 5:00pm – 9:00pm | ||
Sat & Sun 9:00am-9:00pm | ||
Imaging |
Mon-Fri 8:00am – 4:30pm | (951) 782-3720 |
Urgent Care Imaging Hours: Mon-Fri 4:30pm – 9:00pm Sat-Sun 10:00am - 9:00pm |
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OB/GYN & Dermatology 7160 Brockton Ave. 2nd Floor Riverside, CA 92506 |
Mon-Fri 8:30am - 5:30pm | (951) 683-6370 |
Surgery Center |
(951) 782-3801 | |
Sports Clinic 7150 Brockton Ave. Suite 103 Riverside |
Mon-Fri 6:00am-8:00am | (951) 321-6338 |
Call Center |
Mon-Fri 7:30am - 5:30pm | (951) 683-6370 |